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POST
Record an SLA milestone for a support request reply

Authorizations

Authorization
string
header
required

Opaque user-bound ca_ account credential. Each request checks live account scopes, verified email, expiry, revocation and the issuer session. Not a workspace ck_ key or OAuth access token.

Path Parameters

workspaceId
string
required
Minimum string length: 1
requestId
string
required
Minimum string length: 1

Body

application/json
episodeNumber
integer
required
Required range: x <= 9007199254740991
kind
enum<string>
required
Available options:
first_response,
next_response,
handoff_pickup,
approval_review,
verified_resolution
messageId
string
required
Minimum string length: 1
transportStatus
enum<string>
required
Available options:
accepted,
failed,
uncertain,
cancelled
responseKind
enum<string>
required
Available options:
substantive,
clarification,
policy_refusal,
acknowledgement,
routing,
handoff,
internal_note
observedAt
string<date-time>
required
Pattern: ^(?:(?:\d\d[2468][048]|\d\d[13579][26]|\d\d0[48]|[02468][048]00|[13579][26]00)-02-29|\d{4}-(?:(?:0[13578]|1[02])-(?:0[1-9]|[12]\d|3[01])|(?:0[469]|11)-(?:0[1-9]|[12]\d|30)|(?:02)-(?:0[1-9]|1\d|2[0-8])))T(?:(?:[01]\d|2[0-3]):[0-5]\d(?::[0-5]\d(?:\.\d+)?)?(?:Z))$

Response

Record an SLA milestone for a support request reply

{key}
any