Read assignment, hours, reply targets, email handling, the caller signature and the support mailbox
curl --request GET \
--url https://app.communicate.so/api/v1/workspaces/{workspaceId}/agents/{agentId}/support/settings \
--header 'Authorization: Bearer <token>'const options = {method: 'GET', headers: {Authorization: 'Bearer <token>'}};
fetch('https://app.communicate.so/api/v1/workspaces/{workspaceId}/agents/{agentId}/support/settings', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));import requests
url = "https://app.communicate.so/api/v1/workspaces/{workspaceId}/agents/{agentId}/support/settings"
headers = {"Authorization": "Bearer <token>"}
response = requests.get(url, headers=headers)
print(response.text){
"canEdit": true,
"settings": {
"assignment": {
"method": "round_robin",
"limitPerPerson": 250,
"onlineOnly": true
},
"hours": {
"enabled": true,
"timezone": "<string>",
"days": {
"mon": {
"open": true,
"start": "<string>",
"end": "<string>"
},
"tue": {
"open": true,
"start": "<string>",
"end": "<string>"
},
"wed": {
"open": true,
"start": "<string>",
"end": "<string>"
},
"thu": {
"open": true,
"start": "<string>",
"end": "<string>"
},
"fri": {
"open": true,
"start": "<string>",
"end": "<string>"
},
"sat": {
"open": true,
"start": "<string>",
"end": "<string>"
},
"sun": {
"open": true,
"start": "<string>",
"end": "<string>"
}
},
"outsideHoursReply": "<string>"
},
"targets": {
"firstReplyMinutes": 5040,
"nextReplyMinutes": 5040
},
"email": {
"ignoreAutoReplies": true,
"keepCc": true
},
"automation": {
"loopGuard": true
}
},
"signature": "<string>",
"mailbox": {
"address": "<string>"
}
}Agents
Read assignment, hours, reply targets, email handling, the caller signature and the support mailbox
Use an explicitly scoped user-bound account bearer credential or an application session. Scope grants are intersected with live membership, role, tenant isolation, agent access and plan limits; a credential does not grant an owner role. Invitation acceptance requires the verified recipient email.
GET
/
workspaces
/
{workspaceId}
/
agents
/
{agentId}
/
support
/
settings
Read assignment, hours, reply targets, email handling, the caller signature and the support mailbox
curl --request GET \
--url https://app.communicate.so/api/v1/workspaces/{workspaceId}/agents/{agentId}/support/settings \
--header 'Authorization: Bearer <token>'const options = {method: 'GET', headers: {Authorization: 'Bearer <token>'}};
fetch('https://app.communicate.so/api/v1/workspaces/{workspaceId}/agents/{agentId}/support/settings', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));import requests
url = "https://app.communicate.so/api/v1/workspaces/{workspaceId}/agents/{agentId}/support/settings"
headers = {"Authorization": "Bearer <token>"}
response = requests.get(url, headers=headers)
print(response.text){
"canEdit": true,
"settings": {
"assignment": {
"method": "round_robin",
"limitPerPerson": 250,
"onlineOnly": true
},
"hours": {
"enabled": true,
"timezone": "<string>",
"days": {
"mon": {
"open": true,
"start": "<string>",
"end": "<string>"
},
"tue": {
"open": true,
"start": "<string>",
"end": "<string>"
},
"wed": {
"open": true,
"start": "<string>",
"end": "<string>"
},
"thu": {
"open": true,
"start": "<string>",
"end": "<string>"
},
"fri": {
"open": true,
"start": "<string>",
"end": "<string>"
},
"sat": {
"open": true,
"start": "<string>",
"end": "<string>"
},
"sun": {
"open": true,
"start": "<string>",
"end": "<string>"
}
},
"outsideHoursReply": "<string>"
},
"targets": {
"firstReplyMinutes": 5040,
"nextReplyMinutes": 5040
},
"email": {
"ignoreAutoReplies": true,
"keepCc": true
},
"automation": {
"loopGuard": true
}
},
"signature": "<string>",
"mailbox": {
"address": "<string>"
}
}Authorizations
accountBeareraccountSessionlocalAccountSession
Opaque user-bound ca_ account credential. Each request checks live account scopes, verified email, expiry, revocation and the issuer session. Not a workspace ck_ key or OAuth access token.
Path Parameters
Minimum string length:
1Minimum string length:
1